Pure Montagne is a simplified joint-stock company, with a capital of 200,000 euros, whose registered head office is at the “Le Centaure” building, 64/66, route de Grenoble in NICE (06200), France, registered in the NICE Trade and Companies Register under number 852 276 625, intra-community VAT number: FR00 852 276 625
Its main purpose is to operate the Pure Montagne Resort Establishment located at SAINT MARTIN VESUBIE (06450), 219, Avenue Marquise de Saravalle, France.
The purpose of these General Conditions is to set out the terms and conditions for reserving the Services that the Pure Montagne Resort Company offers its Customers either on its Site www.puremontagneresort.fr or by calling the Reservation Department at +33 (0)4 23 04 00 00 or directly on the premises.
The terms “we” and “our” refer to the Pure Montagne Resort Company.
The Customer is encouraged to carefully read these General Conditions, as unreserved acceptance of them is mandatory for reserving any Service offered by the Company.
The said General Conditions and the Special Conditions specified during reservation set out the entire extent of the responsibilities of all parties.
If there is a contradiction between the Special Conditions and the General Conditions, the Special Conditions take precedence for the obligation in question.
Beforehand, the Customer declares that their reservations are made exclusively for their personal needs.
As such, the Customer cannot individually book more than 3 units of accommodation per reservation on the Site. If more accommodation is needed than this, the Customer must contact the Reservation Department.
The Customer declares they have the full legal capacity allowing them to commit themselves to these general conditions.
Any reservation made by a minor (under 18 years old) will not be taken into account.
It is specified that the Customer must, upon arrival, present a valid identity document.
Each client must complete an information sheet at the latest on the day of their arrival, before handing over the keys to their accommodation.
This form can be completed digitally via our LoungeUp partner platform before the Client’s arrival. Otherwise, it must be completed on site before the keys are handed over.
Foreign residents, including accompanying persons and adolescents over 15 years old, must fill out an “individual police file”.
Lastly, the Customer is solely responsible for the choices made during their reservation, for any personal details sent as a result of this or for the use of their account and for any reservations made, both in their personal name and on behalf of third parties, including minors, except in cases where fraudulent use resulting from no fault or negligence on their part can be demonstrated.
We offer room reservation services or other types of accommodation as well as additional services, hereinafter referred to.
We enable you to book rooms or other types of accommodation within the Establishment, especially via this Site.
The essential characteristics of said accommodation, the dates of availability, their price, the options offered, the special conditions of sale applicable to the selected rate (conditions of modification, cancellation, etc.) and the conditions of payment are presented to you during the reservation process described below in article 4 of these Conditions and before any confirmation.
The Special Conditions applicable based on the rate selected are usually the following:
We may also offer, at the time of booking or subsequently, additional services such as breakfast, a bottle of champagne on arrival, access to certain wellness areas or any other service offered by the Establishment.
The list of available Complementary Services, their characteristics and prices can be consulted on our website or directly at our reception.
Customers can make reservations through the Site via stages defined as follows:
If this confirmation email is not received, the Customer must contact the Booking Department to ensure that their reservation is correctly processed.
As part of the preparation and monitoring of the stay, the Client may receive, by email, SMS or digital notification, a secure link to the LoungeUp platform, used by the Establishment as a customer relationship tool.
This platform allows the Client in particular:
The Client undertakes to provide accurate, complete and up-to-date information when using the digital tools made available by the Establishment, in particular the LoungeUp platform.
It is finally specified that any reservation or payment that is irregular, inoperative, incomplete, fraudulent, or subject to a bank stop will result in the cancellation of the relevant reservation, at the exclusive expense of the Client, without prejudice to any action that the Institution may take against it.
The prices applicable to the Client’s reservation are indicated before, during and after the booking process.
The prices for Accommodation Services are per accommodation, for the number of people selected and for the dates of stay chosen by the Customer.
Unless otherwise stated on the Website or in the applicable Special Conditions, additional non-reserved options and/or Services (such as breakfast, wellness services, drinks or any other additional service) are not included in the displayed price.
The prices are indicated in euros, all taxes included (TTC), based on the rates in force on the day of booking.
Any change in the applicable VAT rate and/or any creation, modification or deletion of legal or regulatory tax imposed by the competent authorities will be automatically reflected in the prices invoiced to the Client.
The rates displayed are subject to change at any time before booking. However, the price confirmed at the time of booking remains firm and final, subject to applicable legal or regulatory provisions.
The tourist tax, presented during the booking process of the Service, is to be paid directly on site at the Establishment.
Its amount is set by the competent authorities and may be subject to change without notice. It is not included in the total price of the reservation, unless otherwise expressly stated during the booking process.
As specified in the Special Conditions applicable to the reservation, the Customer must provide their payment details:
The Customer shall make a prepayment either when he makes the total payment for the Services at the time of booking, or when he makes the deposit payment, in accordance with the Special Conditions applicable to his reservation.
Prepayment results in the debit of the Client’s bank account.
We make, at the time of booking, an authorization request, also called “pre-authorization”, with the Customer’s bank on their credit card, in order to guarantee the payment of the balance of the reservation (60% of the total amount of the stay) when it concerns Hosting Services that are modifiable, refundable, and cancellable in accordance with the applicable Special Conditions.
The pre-authorization request does not constitute an immediate debit but corresponds to a reserve of funds authorized by the Client’s bank, temporarily reducing the available limit of the bank card used.
In the absence of modification or cancellation of the reservation within the allotted time, that is to say no later than seven (7) days before the Client’s arrival, we will send a debit request to the Client’s bank corresponding to the amounts due.
The release of the pre-authorized amount generally takes place within twenty-four (24) to forty-eight (48) hours, but this period may extend to seven (7) business days or more depending on the processing times specific to the Client’s banking institution.
We can also, either on the day of the Client’s arrival, issue a bank pre-authorization request to guarantee payment:
The fixed amount for this pre-authorization is set at 250 euros.
When the pre-authorization request has been activated and confirmed by the bank:
Please note, the amount of the deposit is set at €250. No additional credit may be granted at the bar or any other point of sale of the Establishment above this amount, unless expressly authorized by the Management.
As a method of payment, we accept bank cards (Visa, Eurocard/Mastercard, American Express, Carte Bleue).
We have chosen System Pay to secure online payments by credit card using 3D Secure.
The Customer’s payment card will undergo security checks (checking of the outstanding balance, the card’s country of issue, the IP address country, etc.) by our designated partner and may be rejected for several reasons such as this is a stolen or blocked card stolen, credit limit reached, an error with the details entered, etc.
Bank card data is only stored by our banking network, according to a strict banking data security policy.
The electronic acceptance of these General Terms and Conditions and the entry of the required payment information constitute an electronic contract between the parties.
The computerized records kept in the computer systems of the Establishment or its service providers are considered as evidence of communications, reservations, payments and transactions between the parties.
All of these elements are proof of the reservation of the Service and the payment due under it, unless otherwise proven by the Customer.
In accordance with Article L. 221-28 paragraph 12 of the French Consumer Code, please remember that the Customer does not have the right of withdrawal set out in Article L. 221-18 of the French Consumer Code, as this right does not apply to contracts about providing accommodation services which must be provided on a specific date or period.
For each reservation, the Special Conditions stipulated during the reservation process inform the Customer about the terms of cancellation and/or modification and/or reimbursement of the reservation.
Customers may not request modifications or refunds for non-modifiable Accommodation Services as specified in the Special Conditions, and which have been prepaid, as applied by articles 1590 of the French Civil Code and L 214-1 of the French Consumer Code.
In other cases and if the Special Conditions allow this, the Customer may request to modify their reservation seven (7) days at the latest before their arrival at the Establishment, by phoning the Reservation Service or emailing them at the following address : contact@puremontagneresort.fr
Otherwise, the Customer can no longer request a modification to their reservation, which has now been finalised.
Customers may not request any cancellations or refunds for non-cancellable Accommodation Services as specified in the Special Conditions, and which have been prepaid, in application of articles 1590 of the French Civil Code and L 214-1 of the French Consumer Code.
In other cases and if the Special Conditions allow this, the Customer may request to cancel their reservation seven (7) days at the latest before their arrival.
If there’s a cancellation request within the allotted time, we will refund the deposit (40% of what the Customer paid for their reservation) which they already paid during the reservation process and they will receive this within 30 days of the cancellation request they sent by email to the following address : contact@puremontagneresort.fr.
We will also request the Customer’s bank to cancel the pre-authorisation request within the same timeframe.
If you do not request a cancellation within the allotted time, your reservation becomes final. We will therefore not refund you what you prepaid for the reservation nor for the pre-authorised debiting of you account, in application of articles 1590 of the French Civil Code and L 214-1 of the French Consumer Code.
If the Customer does not show on the first day of their reservation for an Accommodation Service, the Customer’s reservation will be immediately cancelled and we will list the Accommodation Services that were reserved as available.
The entire reserved stay will remain due by the Client.
The Customer will not be entitled to any reimbursement or any compensation.
If the Customer leaves prematurely, they are not entitled to any refunds.
The Customer and all their companions accept and undertake to respect the Establishment’s Rules namely:
The Client is also required to comply with all safety instructions posted or communicated by the Establishment.
The Customer is responsible for all damages caused by himself, his companions, his guests or any person under his responsibility within the Establishment and will bear the full costs resulting from these damages or from non-compliance with this regulation.
Any behavior contrary to safety rules, hygiene, morality, public order or these internal regulations may lead the Establishment to require the immediate departure of the Client and those accompanying him, without refund for services booked or consumed.
We also reserve the right to refuse any future bookings.
The Client undertakes to provide accurate and up-to-date information when using the digital tools made available by the Establishment, notably via the LoungeUp platform.
We cannot be held liable if there is any failure, breakdown, difficulty or interruption in operations, preventing access to the Site or to one of its functions.
The Customer therefore waives any action against us on this account.
Lastly, the Customer acknowledges and accepts that the internet network, and more generally any telecom network used for the purposes of data transfer may involve risks due to there being a lack in protecting certain data against possible misappropriation and the risk of contamination by viruses.
Also, we cannot be held responsible for any loss or alteration of data, any loss of profit, turnover, opportunity, time or any indirect damage, whether said loss or damage is due to negligence, or any other cause, related to the execution or non-execution of the Conditions of Service.
Any instance of force majeure automatically means that performance of parties’ reciprocal obligations is suspended.
The cases usually recognised as such by the jurisprudence of the French Courts are considered as cases of force majeure.
If there is a health crisis or any other exceptional circumstance, if the competent authorities have taken measures restricting access or even prohibiting the total or partial use of certain spaces open to the public, the Customer is hereby informed that we cannot provide certain services other than accommodation (access to the restaurant, spa, etc.) without our liability being called into question.
In such cases, the Customer may not claim any reimbursement for the sum they paid or any discount either.
When the Customer uses the Site, and especially when they make a reservation, we process and collect personal data according to the conditions described in the “Personal data processing policy” which you can view in the “Personal data processing policy” section on the Site’s lower banner or by clicking on the following link : Charte sur le traitement des données personnelles.
The Customer acknowledges having read and accepted the said Policy before making their reservation.
The Customer has in particular a right of access, rectification, erasure, limitation, opposition and portability of their data, under the conditions provided for by the applicable regulations.
Some personal data collected as part of the stay may be transmitted to our technical service providers, notably the LoungeUp platform, exclusively for the purposes of contract execution, customer relations, and stay registration, operational communications and management of financial guarantees.
To reserve a Service available on the Site, the Customer can contact our Reservation Department on +33 (0)4 23 04 00 00 from Monday to Sunday, 8:00 a.m. to 9:00 p.m. (Paris time).
For further questions about Services reserved on the Site (requests for additional information, the modification or cancellation of a reservation), the Customer should contact the Reservation Department directly or send an email to the following address contact@puremontagneresort.fr.
For any comments and/or complaints about reserving a Service on the Site (complaint, non-performance or poor performance of the Service), you may contact Customer Service :
To make it easier for us to process complaints, please contact customer service about non-performance or poor performance of Services in writing within eight (8) days after the Service was performed.
The General and Special Conditions are governed by French law.
If there’s a dispute relating to these General and/or Special Conditions, the Customer is informed that they may have recourse to a conventional mediation procedure or to any other alternative method of settling disputes, under the conditions set out in Chapter I of the Book. VI of the French Consumer Code.
After having contacted the Establishment to try to resolve the dispute amicably, and if there’s a negative response or no response within sixty (60) days of the referral, the Customer may refer the matter to :
The Tourism and Travel Mediator
BP 80303
75823 Paris Cedex, France.
Website: www.mtv.travel
The referral to the Ombudsman may be made within twelve (12) months following the first written complaint addressed to the Institution.
The Client may also access the European online dispute resolution (ODR) platform accessible at the following address: https://ec.int/consumers/odr/
